Terms and Conditions
Westminster Movers Terms and Conditions
These Terms and Conditions set out the basis on which Westminster Movers provides domestic and commercial removal, relocation, packing, storage coordination and related services within the United Kingdom. By booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means Westminster Movers, the provider of the removal and related services.
1.2 "Customer" means the person, firm or company who requests and pays for the services.
1.3 "Services" means any removal, packing, loading, transport, unloading, furniture disassembly and reassembly, storage handling, or related services provided by the Company.
1.4 "Goods" means the items that the Company agrees to handle, pack, transport or store on behalf of the Customer.
1.5 "Booking" means the confirmed agreement between the Company and the Customer for the provision of services on a particular date or dates.
1.6 "Service Area" means the areas within the United Kingdom where the Company offers removal and associated services, including Westminster and surrounding regions, as notified by the Company from time to time.
2. Scope of Services
2.1 The Company provides removal and related services within its Service Area, including local, regional and, where agreed, longer-distance moves within the United Kingdom.
2.2 The exact scope of the services, including locations, dates, estimated duration, number of operatives, type of vehicle, and any additional services such as packing, unpacking or furniture assembly, will be set out in the quotation and confirmed Booking.
2.3 The Company does not undertake services outside the United Kingdom unless expressly agreed in writing in advance. Additional terms and charges will apply to any such arrangements.
3. Quotations and Estimates
3.1 All quotations are based on the information provided by the Customer, including access conditions, volume and nature of Goods, and specific service requirements.
3.2 Quotations are normally provided as fixed-price quotes or, where clearly indicated, as estimates. Estimates may be adjusted to reflect the actual time taken, distance travelled, or resources used.
3.3 Quotations are valid for the period specified on the quotation document. If no period is specified, a quotation is valid for 30 days from the date of issue, subject to availability of resources.
3.4 The Company reserves the right to amend or withdraw a quotation prior to acceptance if there are significant changes in costs, such as fuel, tolls, or other operating expenses, or if the information provided by the Customer proves to be inaccurate or incomplete.
4. Booking Process
4.1 A Booking is only confirmed when the Customer has accepted the quotation or estimate in the manner requested by the Company and any required deposit has been received.
4.2 The Customer is responsible for ensuring that all details in the Booking confirmation are accurate, including addresses, access times, parking arrangements, special handling requirements and contact details.
4.3 The Company may request a site visit, video survey or detailed inventory prior to confirming the Booking in order to accurately assess the scope of work.
4.4 Bookings are subject to availability of vehicles, staff and other resources on the date requested. The Company is under no obligation to accept a booking request.
4.5 The Customer must inform the Company as soon as reasonably possible of any changes to the Booking details. Changes may result in revised charges or, in some cases, the need to reschedule to another available date.
5. Customer Responsibilities
5.1 The Customer must ensure that suitable access is available at both collection and delivery addresses, including any necessary parking permissions or permits.
5.2 The Customer must comply with any local parking regulations and is responsible for any parking fines or penalties incurred as a result of incorrect instructions or lack of permissions.
5.3 The Customer must be present, or have an authorised representative present, at both collection and delivery locations to supervise the move, confirm items, and sign any necessary documentation.
5.4 The Customer is responsible for securing and protecting valuables, documents, money, jewellery and other high-value or irreplaceable items. Unless expressly agreed in writing, such items should not be included in the Goods for removal.
5.5 The Customer must ensure that all appliances are disconnected, defrosted where appropriate, drained of fluids, and ready to be moved before the arrival of the Company, unless the Company has agreed to provide such services.
6. Payments and Charges
6.1 The charges for the services will be set out in the quotation or estimate and confirmed in the Booking.
6.2 The Company may require payment of a deposit at the time of Booking. The amount and due date for the deposit will be communicated to the Customer.
6.3 Unless otherwise agreed in writing, the balance of the charges is due on or before the day of the move, and in any event before unloading is completed at the delivery address.
6.4 Payment methods accepted will be advised by the Company and may include card payments, bank transfers or other cashless methods. The Company is not obliged to accept cash.
6.5 If payment is not received when due, the Company reserves the right to suspend or withhold services and may retain Goods until payment is made in full. Storage charges and additional handling fees may apply in such circumstances.
6.6 All charges are quoted exclusive of any applicable taxes unless expressly stated otherwise. Any such taxes shall be payable by the Customer in addition to the quoted charges.
7. Cancellations and Postponements
7.1 The Customer may cancel or postpone a Booking by giving written or recorded notice to the Company.
7.2 The following cancellation charges may apply, based on the notice given prior to the agreed service date:
a) More than 7 days before the service date: any deposit paid may be refundable or transferable, subject to reasonable administration fees as notified by the Company.
b) Between 3 and 7 days before the service date: the Company may retain some or all of the deposit and may charge up to 50 percent of the full quoted price.
c) Less than 3 days before the service date or on the day of service: the Company may charge up to 100 percent of the full quoted price.
7.3 Any specific cancellation terms provided in the quotation or booking confirmation will take precedence over the general provisions in this section.
7.4 The Company may cancel or postpone a Booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, staff illness, vehicle breakdown, or legal restrictions. In such cases, the Company will seek to reschedule the services to a mutually acceptable date and will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
8. Access, Parking and Delays
8.1 The Customer must ensure that the Company has suitable access to the premises, including any necessary keys, entry codes, gate access or lift permissions.
8.2 If access is restricted or delayed due to circumstances outside the Company’s control, additional waiting time or handling charges may apply, based on the Company’s current hourly rates.
8.3 The Customer is responsible for obtaining and paying for any parking permits or suspensions required to allow the Company’s vehicles to park lawfully and safely near the property.
8.4 The Company will take reasonable steps to arrive at the agreed time, but arrival times are estimates and not guarantees. The Company is not liable for delays caused by traffic, road conditions, accidents or other factors outside its reasonable control.
9. Excluded Goods
9.1 The Company will not transport or handle the following items unless expressly agreed in writing beforehand:
a) Hazardous materials, including flammable, explosive, corrosive or toxic substances.
b) Illegal items or items obtained unlawfully.
d) Perishable foodstuffs or items requiring temperature-controlled transport.
e) Large or heavy items beyond the safe handling capability of the Company’s staff or equipment.
9.2 The Customer must not include any excluded items within the Goods without the prior written consent of the Company. The Customer will be responsible for any loss, damage, fines or penalties arising from a breach of this clause.
10. Waste and Environmental Regulations
10.1 The Company operates in accordance with applicable waste and environmental regulations within the United Kingdom.
10.2 The Company is not a general waste carrier and will only remove items for disposal where this has been explicitly included in the quotation or agreed in writing.
10.3 Where the Company agrees to remove unwanted items, these will be handled, reused, recycled or disposed of in accordance with relevant laws and regulations. Additional charges may apply for disposal, recycling or specialist treatment.
10.4 The Customer must not request the Company to dispose of items that are classified as hazardous or prohibited waste. The Customer is responsible for arranging lawful disposal of such items through appropriate licensed providers.
10.5 The Company may refuse to remove or transport any items that it reasonably believes may breach waste regulations or pose a risk to health, safety or the environment.
11. Liability and Insurance
11.1 The Company will exercise reasonable care and skill in handling and transporting the Goods.
11.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable value per item or per consignment, as specified in the Company’s current insurance or as noted in the quotation or booking confirmation.
11.3 The Customer should arrange adequate insurance cover for the full replacement value of the Goods, particularly where the value of items exceeds the Company’s standard liability limits.
11.4 The Company will not be liable for:
a) Loss or damage resulting from inherent defects, natural deterioration or pre-existing damage.
b) Loss of use, profits, revenue, or any indirect or consequential losses.
c) Damage arising from the Customer’s failure to pack items properly where the Company has not provided packing services.
d) Loss or damage to items which the Company has advised are unsuitable for transport, and which the Customer has instructed the Company to move at the Customer’s own risk.
11.5 The Company shall not be responsible for damage to property or fixtures where adequate protection was refused or where the risk arises from the condition or construction of the premises.
11.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and, in any event, no later than seven days after completion of the services, unless a longer period is required by law. The Customer must provide reasonable evidence of the loss or damage claimed.
12. Limits on Exclusions
12.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under applicable law.
13. Delays beyond the Company’s Control
13.1 The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, severe weather, natural disasters, epidemics, strikes, lockouts, road closures, accidents, or acts of government or regulatory authorities.
13.2 In such circumstances, the Company will take reasonable steps to mitigate the impact and, where possible, offer an alternative date or solution. However, the Customer shall remain responsible for any additional costs arising from changes requested by the Customer as a result of such events.
14. Complaints and Dispute Resolution
14.1 The Company aims to provide a professional and reliable service throughout its Service Area. If the Customer is dissatisfied with any aspect of the services, the Customer should raise the issue with the team leader on the day of the move where possible so that immediate steps can be taken to resolve it.
14.2 If a matter cannot be resolved on the day, the Customer should submit a written complaint to the Company as soon as reasonably practicable, providing details of the issue and any supporting information.
14.3 The Company will investigate complaints in good faith and respond within a reasonable timeframe. The Company may request additional information or evidence from the Customer to facilitate a fair resolution.
15. Privacy and Personal Data
15.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing services, processing payments, and meeting its legal obligations.
15.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the services, compliance with the law, or with the Customer’s consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.
17.4 These Terms and Conditions, together with the quotation, booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any previous agreements or understandings.
